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Returning goods

The Customer is recognized by law the right of withdraw of the purchase made through this web site without justification. The deadline to exercise the right of withdrawal is fourteen (14) calendar days from the day when the Customer or a third party indicated by the customer, other than the carrier agency, acquires the material possession of the goods.

The right of withdrawal may be exercised by an unequivocal statement by the customer, by providing the following means:

  • Filling the existing form on our website.
  • E-mail: atencioncliente@es.jura.com
  • Fax: +34 935 720 244
  • Letter to: JURA Hospitality Centre (Customer Service). C/Hercegovina, 19-23, locales 3 y 4. 08006 Barcelona

In case of revocation by the customer, we will refund all amounts paid for the good or goods subject to refund, including standard shipping costs with the exception of the additional costs resulting from the choice by the Customer of a different mode of delivery, more expensive than the costs of the standard delivery we offer.

The return of the dropped goods will take place without undue delay and in any case no later than within 14 calendar days from the date on which the Customer report its decision to desist from this contract. The deadline is met if you send back the goods before the period has ended.

The Customer is responsible for the possible decrease in value of assets resulting from handling them differently than necessary to establish the nature, characteristics or performance. In any case, for the purpose of exercising the rights of withdrawal it is necessary to return the product in its original packaging with the invoice. In the event that the product is returned without the original packaging or damage, the amount of credit to Customer shall be reduced by the corresponding amount.

JURA will proceed to make payment of the amount corresponding to revocation of the contract within 14 calendar days from the date on which Customer has effectively informed his decision to withdraw from the contract, provided that the Customer has fulfilled his duty of restitution of good or goods subject to desist, using the same payment method used by the customer in the initial transaction to make the refund, unless you have expressly provided otherwise; in any case, the Customer will not incur any additional costs as a result of reimbursement.

The transport costs and the risk of return will be borne by the customer.

To return the property subject to withdrawal the Customer may use the label available on our website or your own print. Customer must send or deliver directly the refunded goods to:

JURA Hospitality Centre
C/Hercegovina, 19-23, locales 3 y 4
08006 Barcelona

The right of withdrawal does not apply in the following products:

  • Sealed products that are unsuitable for return due to health protection or hygiene, and were unsealed after delivery.
  • Products liable to deteriorate or expire rapidly (food).