For Home Products, designed and built for domestic use, JURA Espresso SLU offers to the end customer, in addition to the rights of guarantee from the retailer in accordance with the applicable legal guarantee, a manufacturer’s warranty with the following terms and conditions:

25 months from the date of initial purchase

1. 1. This manufacturer's warranty complements the legal guarantee in force in Spain, which establishes a period of 36 months from the date of purchase. During the eleven months following the manufacturer's warranty, the guarantee will be provided under the terms of coverage set out in the law. 
2. For products which are subject to selective distribution, the manufacturer’s warranty shall only apply if the JURA machine was purchased at an authorised JURA specialised dealer.
3. JURA shall remedy all defects within the warranty period. JURA shall decide whether to remedy the defect by repairing the machine, replacing defective parts or replacing the machine. The performance of warranty services shall not cause the warranty period to be extended or restarted. Replaced parts shall become the property of JURA. 
4. A warranty service is not applicable for damage or defects caused by incorrect connection, incorrect handling or transport, repair attempts or modifications by unauthorised persons or non-compliance with the instructions for use. In particular, the warranty shall be void if JURA’s operating or maintenance instructions are not followed or if maintenance products other than JURA water filters, JURA cleaning tablets or JURA descaling tablets are used which do not correspond to the original specifications. Wearing parts (e.g. seals, grinding discs, valves) are excluded from the warranty, as is damage caused by foreign bodies entering the grinder (e.g. stones, wood, paper clips, liquids, …), as well as the use of green coffee, torrefacto coffee or flavoured coffee with additives.
5. The sales receipt, specifying the purchase date and machine type, must be provided as evidence of warranty claims. In order to simplify the process, the sales receipt should also include the following information where possible: name and address of the customer and serial number of the machine.
6. If the end customer is a company or a legal person, or if the machine is not used in a domestic environment, the manufacturer’s warranty is valid for 12 months.
7. Warranty services are performed in Spain. For machines purchased in Europe and taken to another European country, services shall be performed in accordance with the JURA warranty conditions applicable in this country. 
8. The guarantee services shall be performed in Spain after prior consultation with the hotline service (+34) 910 77 11 77 / 935 68 72 00 (charged at current rates) or by registering your online service assistance request here.

or by sending or handing over the product to:

JURA España S.L.U

Or at other authorised JURA service centres (see www.jura.com)