For home coffee machines that require maintenance and/or service repair (within or without warranty) we offer you our home collection service.

Please place a “Service order” at jura.com/servicio or contact our Customer Service Hotline. We will arrange the collection of your machine at the address of your choice. Once repaired, we will ship it back as well.

The procedure is simple and practical: our transport agency will bring you a suitable container to transport the machine to our workshop. You just have to place the machine inside the container, and with no delay, your coffee machine will be sent to our Service Factory to be serviced by our specialized technicians.

Important: to avoid damage during transport, please empty the water tank and the coffee grounds collection tray. Should this advice not be followed, Jura cannot be held responsible for possible damages caused during transport.

The cost of this Service is as follows:

If your machine benefits from warranty terms, this service is free of charge.
If your machine does not benefit from warranty terms, transportation fees and service box (where available) are € 40,00, VAT included for Spanish Peninsula.
You can consult our official technical services here

JURA Customer Service
E-mail: atencioncliente@jura.com
Phone: 910 77 11 77 / 935 687 200
Our Hotline hours: 09:00 - 17:00 Monday to Thursday
09:00 - 14:00 Friday